You can request deletion of your TomTom passenger or driver account at any time. Deletion is permanent and removes access to the app with that account.
How to request deletion
- Email support@tomtomrides.in from the email you can prove ownership with, or call +91 74291 11333.
- Use subject line: Account deletion request.
- Include: full name, registered mobile number, and whether you use the Passenger or Driver app.
- We will verify the request (usually via OTP on the registered number) and confirm when deletion is complete.
What we delete
- Profile and login access for that account
- Uploaded photos and, for drivers, document files where no longer required
- Active subscription linkage for drivers (no automatic refund of remaining days — see Refund policy)
What we may retain
Limited ride, payment, and safety records may be kept for a period required by law, tax, fraud prevention, or dispute resolution, then deleted or anonymised. This is described in our Privacy Policy.
Open trips
Finish or cancel any active ride before requesting deletion. We may delay deletion until an open trip or SOS case is closed.
Contact
support@tomtomrides.in
TomTom Rides, Guwahati, Assam, India