TomTom does not collect ride fares — passengers pay drivers directly in cash or UPI. There is normally nothing for us to refund on a trip fare.
Ride fares
If you believe you were charged incorrectly, contact support with your ride details. We review the trip record and follow up with the other party when needed.
Overcharging
The fare shown in the app is the fare to pay. If a driver demands more, do not pay the extra and report it immediately. We act against repeat offenders.
Cancelled rides
Cancelling before the trip starts does not create a fare charge through TomTom, so there is nothing to refund.
Driver subscriptions
Subscription payments are for a fixed validity period and are generally non-refundable once activated. If money was deducted but the subscription did not activate, contact support with the payment reference — we will verify and resolve it.
Failed payments
Failed gateway charges are usually reversed by your bank or UPI provider within 5–7 working days. If not, write to us with the transaction ID.
Raise an issue
support@tomtomrides.in ·
+91 74291 11333
We aim to respond within 48 hours.